Summary
Confidence sells which makes it the core of sales work. This workshop focuses on training employees in confidence building and maintaining in order to achieve in their career and maintain a healthy well-being. It will also discuss the importance of work recognition and the positive impact of reward and support.
Confidence
Confidence is knowing our own capabilities and worth. It is knowing that we are capable of succeeding and bringing value to others. In simple words, confidence is the trust we have in ourselves regardless of the ups and downs life throws at us.
Confidence in sales
Confidence is the backbone of sales work. This significance cannot be underestimated. Potential buyers will not buy into a sales pitch if the rep seems doubtful and low in confidence. A rep can know everything there is to know about the product and have extensive expertise in the sector, but if potential buyers do not view the rep as confident, failure is bound to happen.
Selling anything required charisma and confidence. To build trust with customers it is important for the rep to be absolutely sure about the product and their own abilities. As customers would not trust the rep if he didn’t know how to sell confidently despite offering discounts. So to gain trust reps need confidence and trust is the bedrock upon which customer loyalty and lifetime value are built.
Statistics
Here are some statistics that shed light on the importance of confidence for employees:
- According to data from the McDonough School of Business at Georgetown University and Tupperware Brands study, there is a correlation between confidence and greater sales.
- According to the study, improved staff confidence resulted in 22% higher sales and a 27% rise in new leads.
- It was also shown that confident professionals are 46% more positive about their future and 24% more inclined to overcome workplace problems.
Boosting confidence — Managers
Managers can play a key role in boosting reps’ confidence. Following are the strategies that managers can employ to boost their employees.
1. Setting realistic goals
Setting goals that are achievable makes it easier for the team to achieve them. As a manager actively try to set goals that are challenging but not impossible. The challenging aspect will keep the team striving for better and achievability will help with boosting confidence in the long run. This will require managers to get to know the team’s strengths and weaknesses. So actively engage with the team to work on company goals.
2. Acknowledging success
Recognition of success always helps in acting as a confidence booster for employees. As a manager, you can increase the confidence of your reps by acknowledging their small or large successes. Celebrating small successes is especially important.
3. Feedback
Providing feedback that is helpful to the daily tasks of the reps is also something that managers can do. This will increase reps’ confidence when the feedback is constructive and encouraging instead of hollow or negative.
4. Involve the team in decision making
Making the team feel empowered is a major contributor to confidence-boosting. You can do this by having them share their opinion and play a valued role in goal-setting and decision-making. This will allow the team to express innovative ideas and share differences of opinion which in the long run contributes to the wellness of the company.
5. Bond with the team
Recognize that your team consists of individuals and that each person has strengths and weaknesses. Manage a close bond with each rep to understand their strengths on a deeper level. This will help you in boosting the rep where they require. Bonding the team will also create great synergy within the team that will help in the growth of the team overall.
Boosting self-confidence
Sales reps can also work on themselves to improve their confidence. Following are some of the strategies that can be practiced daily to boost confidence.
1. Manage first impressions
Sales are entirely dependent on the image. Before you even start saying anything the decision is made by the buyer. So make sure you come off as a professional and trustworthy person. Everything you do from your dress to the way you speak or start the conversation, all matters.
2. Practice body language
Body language is a major marker of confidence. Your body language should exude confidence without you seeming awkward or overconfident. Practice your gestures and eye contact every day before a mirror.
3. Learn from mistakes
Mistakes can serve as your biggest stepping stone toward future success. Do not let the mistakes weigh your confidence down. You can rework and get back on your feet. This will increase your self-confidence next time you face similar troubles.
4. Work on your communication skills
Communication is key to sales and sales confidence. Work on your communication skills to navigate confidently through your daily targets and goals. Communication will also help you in building a trustworthy image in the eyes of potential customers. It will help create a brand image and loyalty.
5. Practice mindfulness
Mindfulness can also help boost confidence. Practice mindfulness daily to increase your self-awareness and let go of stressful factors.
6. De-stress daily
Sales is an extremely stressful job. Facing rejection on day to day basis can lead to you having low confidence. Make sure you take time out each day to release the built-up stress. Do your favorite activities or spend time with your loved ones.
7. Develop healthy habits
Developing healthy habits is also essential to building confidence. Having a healthy body and healthy mind leads to feeling self-worth. So, make sure you pay attention to your sleeping habits, eating habits, and mental health.
Ahealo Salespersons Training Program
Ahealo has created an extensive training program for salespersons, frontline staff, and managers to learn about mental health issues and how to spot and intervene when a mental health issue develops. The detailed guides and training sessions provide in-depth information about the initial signs of potentially poor mental health. It includes information about symptoms of major disorders and includes the strategies that managers and frontline staff can use to address mental health problems in themselves and their employees.
You can support someone who is developing a mental health condition or going through a mental health crisis if you have received training in mental health first aid. With formal training, you may help those around you by taking the procedures outlined in the mental health first aid training by Ahealo. Ahealo offers step-by-step detailed training to employees to help them equip them with skills to deal with mental health problems within and in their surroundings.
The training consists of knowledge of mental health problems which includes the signs and symptoms of major mental health ailments, their causing agents, effects, and their treatment. The training also focuses on topics related to mental health first aid including effects of burnout, motivation, mindset, resilience in the face of rejection, handling stress, long-term impact, and mindfulness.
The first topic focuses on addressing the effects of mental burnout through therapeutic techniques. Through this training, salespersons can learn to identify burnout through its initial signs and symptoms. They can also learn how to manage the situation before it goes out of control.
Ahealo Mental Wellness Platform
Ahealo is a mental wellness platform that offers a wide range of mental health tools. Our tools include workshops, training, psychotherapy, self-help tools, and more. Our training sessions cover all members of a corporate office including executives, managers, supervisors, and the rest of the staff. Additionally, you can check out our mindfulness rooms that are available according to your time and ease.
Ahealo also offers a global e-Psychotherapy platform that allows clients to book an online anonymous private appointment with a broad skill range of psychotherapists at an affordable cost and desired schedule.
Alternatively, if you need to seek psychotherapy, be sure to check out Ahealo.com. Ahealo provides e-Psychotherapy at an affordable price, confidential, convenient (through a web page 1–1 private video call), and at your comfortable schedule.
With these options, we believe you can equip yourself with the necessary skills to deal with arising mental health issues.
Take care and stay well.
